What should I do if I find my business on the MATCH list?

If you find your business on the MATCH list, take the following steps:

1. Contact your payment processor: Ask them for details about why you were placed on the list and the specific reason code associated with your listing.
2. Understand the reason: Determine the exact cause of your MATCH listing to address the underlying issues.
3. Gather documentation: Collect at least 6 months of processing statements, account balances, and other relevant financial documents.
4. Implement improvements: Develop and execute a plan to address the issues that led to your listing. This may include enhancing transaction security, improving customer service procedures, or revising refund policies.
5. Research high-risk payment processors: Traditional providers may reject MATCH-listed businesses, so explore options with processors specializing in high-risk accounts.
6. Be transparent: When applying to new processors, disclose your MATCH status upfront.
7. Consider alternative payment methods: Explore non-card payment options such as ACH, P2P, or cryptocurrency.
8. Seek professional help: If you’re having difficulty resolving the issue, consider consulting with legal experts who specialize in MATCH list cases.
9. Monitor your account closely: If approved for a new merchant account, ensure strict compliance with the agreement terms.
10. Be patient: In many cases, MATCH list entries expire after five years. If you can’t get removed earlier, focus on improving your business practices during this time.

Remember, getting off the MATCH list can be challenging, and options are often limited unless you were added by mistake or due to PCI non-compliance. The best approach is to address the root causes, demonstrate improved business practices, and work closely with payment processors specializing in high-risk accounts.